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Education & Training

Module VI: Supervisory / Management

Course Objective

Supervisors and managers today are faced with constant challenges that are always a struggle to balance organizational objectives with individual employee issues. Most mistakes managers make today is in not fully understanding the various roles that are a necessary part of their position as well as not having valuable knowledge into the behavioral aspects of their employees. PCS Supervisory Training provides supervisors and managers an understanding of the primary roles that are a necessary part of the position, and the various tools that can be used throughout these roles. The manager will gain a critical insight into the behavioral aspects of each employee that will help them become more effective as leaders.

Course Outline

Managing Styles
Authoritative
Participative
Management By Exception (MBE)
Adult Learning
Aspects-Adult learning vs. "schooling"
Learning preferences
Audio, Visual, Kinesthetic
Identity/Role
Definitions
Applications
DISC Profile
What is it?
Assessment of current staff
Applications
Establishing the Up-Front Contract (UFC)
Definitions
Applications
Leadership Roles
Supervising, Coaching, Training, Mentoring
Managing Conflict
Roots of conflict
Steps of resolution

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